The basics of customer service covered in one day. Whether your "business" is retail or public service, there are good reasons to treat your guests/customers/clientele with respect and good service. A county government filled with employees that practice good hospitality habits has a better chance of gaining support, respect, and appreciation. Hospitality habits practiced in your office can impact your entire community! This course covers topics such as why visitors leave unhappy, customer needs versus customer expectations, external versus internal customers, moments of truth, and six basic hospitality habits. In addition, special focus is given to how to handle difficult customers/clients.

Fee Breakdown

Category	Description	Amount
Course Fee (Basic)	Class Fee	$ 65.00